Refund and Return Policy – Radimavel

Effective Date: [Insert Date]

At Radimavel, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we are happy to assist you with a return or refund process in accordance with our policy. Please read the following terms carefully.

1. Return Eligibility

We accept returns on most items within 30 days of the purchase date, provided that the following conditions are met:

  • The item is unused, in its original condition, and in the original packaging.
  • The item has not been damaged or altered.
  • A valid receipt or proof of purchase is provided.

Exclusions:
Certain products, such as personalized or custom items, may not be eligible for return. Please check the product details on our website for more information.

2. How to Initiate a Return

To begin a return, please contact our customer service team:

You will be required to provide the following:

  • Order number
  • Item(s) you wish to return
  • Reason for return

Once your return request is approved, you will receive instructions on how to return your item.

3. Refund Process

After we receive and inspect the returned items, we will issue a refund to the original payment method. Please note that:

  • Refunds may take up to 5–7 business days to process, depending on your bank or payment provider.
  • Shipping fees are non-refundable, and the customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect items).

Partial Refunds:
In some cases, if the returned item is not in its original condition or is missing parts, we may issue a partial refund based on the condition of the product.

4. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange a return or replacement at no additional cost to you.

6. Cancellations

If you wish to cancel your order, please contact us immediately after placing the order. Orders that have not been processed for shipping can be canceled with a full refund. Once an order has been shipped, it will need to follow our standard return policy.

7. Shipping & Handling

Customers are responsible for return shipping costs unless the return is due to an error on our part. Please use a trackable shipping service or purchase shipping insurance when returning an item, as we cannot guarantee that we will receive your returned item.

8. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to our customer service team:

Thank you for choosing Radimavel. We appreciate your business and are here to assist you every step of the way!